Troubleshooting Common Freight Tracking Issues

Effective communication with customers is the cornerstone of proper shipment tracking. Informing the customer at every step of the shipping process until it arrives at their premises is paramount to ensuring satisfaction. Here are methods for troubleshooting common freight tracking issues.

Troubleshooting Common Freight Tracking Issues

Implementing a transparent freight tracking system in the shipping industry is essential. Transportation management of the shipment includes:

  • Mapping out the route
  • Estimating the time it will take for local or international shipments
  • Preparing for any potential issues or worst-case scenarios along the way. For example, situations that may occur with LTL shipping services.

Real-time tracking systems accomplish the goal of ultimate transparency in the supply chain. This system will maintain a positive customer experience for the business owner.

Weak Tracking Systems

Inefficient, outdated logistics tracking systems affect the customer experience when dealing with logistics companies. Inaccuracies and delays in delivery are inevitable when using these software solutions. Customers may receive conflicting or outdated shipment updates, resulting in frustration and confusion. Ultimately, damaging the customer experience with the logistics company managing the process.

Companies can improve this by providing timely, accurate updates and modernizing their real-time shipment monitoring systems. Adopting cloud-based tracking systems and automated software solutions streamlines the logistics process and enhances the customer experience. It minimizes shipment tracking issues that might otherwise be difficult to manage. A poor tracking system can increase shipping costs as well.

Well-designed packaging materials with clear barcodes or QR codes aid in accurate tracking. Additional shipping and handling expenses can cut profit margins and frustrate customers.

No Real-Time Visibility of Freight Shipments

Customers who cannot monitor their shipments in real time experience anxiety and uncertainty about the logistics process. They feel powerless and frustrated with the system. They have uncertainty about when their parcel will arrive. Real-time shipment tracking improves visibility to the customer. It addresses this concern, providing control and peace of mind over the shipment. Technologies such as RFID tags and IoT sensors offer real-time data, providing accurate shipment tracking in real-time.

Insufficient Tracking Information

Suppose the customer receives insufficient or incomplete tracking numbers, shipping labels, or data. In that case, they feel left in the dark about the movement of their shipment. They may contact the logistics provider or customer service team with queries to track shipments such as:

  • Estimated delivery times
  • Transit milestones
  • Reasons for the delays they experience

Offering comprehensive real-time tracking information will address these concerns for the shipping company. Customers stay updated on their shipments and adjust their expectations with this feature. AI technologies and machine learning algorithms provide proactive notifications and predictive insights into shipment movements, keeping customers informed. Freight brokers must use precise tracking methods to be sure the customer’s freight is going the right way with the carrier.

Minimal Accessibility

Logistics companies must meet customer expectations when tracking parcels using device-driven applications. Limited accessibility to tracking websites or lack of access to mobile applications creates frustration and inconvenience in the customer experience. By introducing these technologies, logistics companies can track, and relay data to the customer in real-time. Overall, proper transportation management improves their experience.

Poor Customer Support

Insufficient or incompetent support channels and delayed response times throw fuel on the fire with customer complaints about the tracking process. Suppose customers don’t receive the support needed to address concerns and questions regarding their shipment. In that case, it results in a weakened experience and frustration with the logistics company. A robust customer support network and competent team build customer confidence. Addressing these tracking queries enhances the customer experience by implementing AI tools like chatbots and self-service portals.

Communication Is Key

Logistics companies must proactively communicate with the customer if the shipment experiences delays or other issues slowing down delivery times. They must do this to put out these fires before they snowball into bigger problems. Failure to address and identify problems with prompt resolution results in the customer feeling dissatisfied or neglected. Proactively addressing these freight tracking issues shows the customer a level of attentiveness and care by the logistics provider. The results are in customer loyalty and satisfaction.

The Junction LLC | Truckload Shipping

As a leader in the transportation industry, we demand excellence from our entire team. Our team at The Junction LLC strives to deliver the best possible customer service. We help our customers solve the toughest transportation and supply chain needs.

Our team is dedicated to serving our customers and will take the necessary action to deliver our customers’ products safely, efficiently, and on time. This is our promise to you!

Nationwide Services include:

Trucking & Freight Shipping Services:

  • Overweight,
  • Over-dimension
  • Time-sensitive shipments
  • LTL (Less-Than-Truckload)
  • FTL (Full Truckload)
  • Flatbed
  • Flatbed LTLRGN (removable gooseneck lowboy)
  • RGN (removable gooseneck lowboy)
  • Maxi’s / A-Train / B-Train
  • Heavy Haul
  • Over Dimensional
  • Dry Van
  • Dry Van LTL
  • Refrigerated
  • Refrigerated LTL
  • Power Only