On-time delivery is an important factor that makes customers happy and contributes significantly to a consumer’s perception of a business. Companies like Amazon have disrupted the market because of their “within two days” policy to get the goods to the customer as quickly and efficiently as possible. Consumers also tend to order more from companies that have a good on-time delivery process. This is because consumers don’t have to wait and know when to expect the product that they would like to order. With the growing number of consumers shopping online, on-time delivery is important to satisfy the customers as consumers are becoming less patient when waiting for their goods to arrive.
Why is On-Time Delivery Important?
Why Do Businesses Need On-Time Delivery Methods?
On-time delivery helps build better customer retention for brands. It also ensures reliability to the customer which will increase the customer’s trust in the business. This is critical for converting once-off customers into repeat customers by creating loyalty. When providing a delivery expectation date, it is important that the time frame is met or exceeds the expectations of the customers. This is also important as it gives a good impression to the customers and will make them want to return or promote the company through word of mouth.
Efficiency for the Business
A business that adopts the on-time delivery method is not just doing it for the customer. On-time delivery has benefits to the business as well. When it comes to on-time delivery, there is a range of processes that need to be put into place to ensure that the packages are delivered in the given time frame. The main goal of on-time delivery operations is efficiency to meet the expectations. Making your business more efficient will contribute to the company’s smooth operations and growth. This efficiency will give businesses the time to focus more on bringing in sales. Once a business’ sales increase, the efficient processes that were put into place are able to handle the increase in order volume.
Accessibility for the Consumer
On-time delivery also allows the customer to be ready to receive the package. If customers are able to rely on the delivery time as proven by the business, they will gain their trust. Nobody wants to have to wait for an unknown amount of time for their items to arrive. Some businesses have added the benefit of being able to track their purchase via the courier that is making the delivery. Consumers want easy purchasing experiences and giving them more information on when they could expect the delivery will help put them at ease.
All companies can do this!
There are a number of courier services accessible to any business that will allow you to meet expected delivery dates. Outsourcing delivery to a professional delivery service is not only efficient but can also reduce shipping costs. Third-party logistics companies are usually happy to exchange discounted rates for a contract. Building a track record of on-time delivery is worth more than gold as it builds a customer’s trust.
Additional Reading: Why offer free shipping? How to turn a profit from this popular perk
The Junction LLC | Truckload Shipping
As a leader in the transportation industry, we demand excellence from our entire team. Our team at The Junction LLC strives to deliver the best possible customer service and by a desire to solve our customer’s toughest transportation and supply chain needs.
Our team is dedicated to serving our customers and will take the necessary action to deliver our customers’ products safely, efficiently, and on time. In fact, this is our promise to you!
Nationwide Services include:
- FTL (Full Truck Load) Shipping
- LTL (Less Than Truck Load) Shipping
- Transportation of refrigerated, dry, and bulk shipments
- 3PL Warehousing and Logistics
- Contract Warehousing
- Trucking Freight Brokerage
Trucking & Freight Shipping Services:
- Time-sensitive shipments
- LTL (Less-Than-Truckload)
- FTL (Full Truckload)
- Flatbed LTLRGN (removable gooseneck lowboy)
- RGN (removable gooseneck lowboy)
- Maxi’s / A-Train / B-Train
- Heavy Haul
- Over Dimensional
- Dry Van
- Dry Van LTL
- Refrigerated LTL
- Power Only
- Our sister companies can also provide warehousing in our food-grade facilities, cross-docking, and contract warehousing.